This course will enable participants to gain the knowledge and skills to identify and respond to challenging issues around abuse.

Appraisals/ Supervision: This course will equip supervisors with the knowledge and skills to enable them to confidently manage individuals and monitor and feedback on performance and set objectives.

Assertiveness: Participants will gain the knowledge and skills to be assertive and to be able to say ‘no’.

Care Quality Commission* [CQC]: To gain knowledge of the CQC requirements on regulations and inspections and ways of meeting them.

Care Quality Commission requirements on Learning, Development and Supervision: To gain knowledge of the CQC requirements on regulations and inspections and the managers responsibilities in meeting them.

* Care Quality Commission [CQC] took over the work of the Commission for Social Care Inspection [CSCI] on 1 April 2009 [it also took over the work of the Healthcare Commission and the Mental Health Act Commission].

Mental Capacity Act 2005: Managers and support staff will gain an awareness of how to support people to make decisions for themselves and be more in control.

Recruitment/Interviewing: Participants will gain the knowledge and skills to manage the recruitment process effectively.

Risk Assessment/Management: To support managers and senior staff to identify, assess and manage risks.

Team Building/Away Days: To identify how the team works and how to develop it to enable the team to meet its aims.

Time Management: This training gives practical tips on how to plan and manage time more effectively.

Challenging Behaviour: Supporting People who Present Challenging Behaviour: A course which enables workers to identify the causes of why people challenge the service, what they can do to support individuals and prevent future incidents.

Communicating Alternatively and Effectively: This course will enable participants to develop and put in place effective communication tools/systems for the people you support.

Infection Control: To provide all staff with a general awareness of preventing and controlling infection, and planning for the potential flu pandemic.

Medication [Meets the Management of Medicines Regulation 13 of the Health and Social Care Act and Outcome 9 of the Care Quality Commission Regulations 2009]: This course is for staff who administer medication.

Mental Capacity Act 2005: Support staff will gain an awareness of how to support people to make decisions for themselves and be more in control.

Person Centred Approach: This course will enable staff to understand the person centred approach and empower the people who use the services to achieve their rights, needs and wishes.

Professional Boundaries and Good Practice: Participants will gain the knowledge on the boundaries of their roles and how to deliver good practice.

Promoting Independence: Participants will gain the knowledge and skills to empower the people they support to play an active role in their house, in decision making, in their life.

Principles of Care: This is an interactive course which will enable workers to know what the principles are, how to apply them and have an opportunity to ‘experience’ the values of the Principles of Care.

 This training is suitable for people:

• thinking about going into care
• just starting in care
• who have been in care a long time and would like to refresh themselves.

Recording and Reporting: This training gives staff the skills to write clear, concise records and reports.

Safeguarding Adults [previously known as PoVA]: Participants will gain the knowledge and skills to identify abuse and record and report it.

Sexuality and Relationships: To explore attitudes and provide skills for staff supporting people with a learning disability.

Support individuals to develop and maintain social networks and relationships:                        Participants will gain the knowledge on what is needed to enable the people who use the service to make new friends and/or maintain current relationships

Protection from harm and how to report concerns

How to complain

Fire safety

Kitchen safety

How to choose where you want to live and with whom